Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Journey through Japan

Sunday 12 Nov 2023

Overview Rating:

Our Service: Excellent

the conversation we had with Alexa was very straight forward and easy. She was knowledgeable on the location and helpful. We hope the tour is a s good as the booking process.

Journey through Japan

Thursday 12 Oct 2023

Overview Rating:

Our Tour: Excellent

We had been planning to travel on this tour since 2020 & eventually made it this year.
The wait was certainly worth it & all the places visited and sightseeing opportunities we experienced exceeded our expectations.
Michiko, our guide was brilliant, very knowledgeable and had a wonderful sense of humour.
The whole tour was well paced throughout but we would have liked an extra night in Kyoto making the tour 15 days as opposed to 14.

Journey through Japan

Saturday 02 Sep 2023

Overview Rating:

Our Service: Excellent

Excellent service. Very helpful and answered all our queries

Our Response

That's great to hear, I'll make sure your comments are passed on. Thanks so much for taking the time to contact us with them.

Journey through Japan

Thursday 29 Jun 2023

Overview Rating:

Our Service: Excellent

Just back from Discover Japan . Outstanding. Had an absolutely amazing time. Had to book again. Quick and efficient booking . Journey through Japan here we come.

Journey through Japan

Tuesday 04 Apr 2023

Overview Rating:

Our Service: Excellent

Excellent customer service experience.
I booked via phone as opposed to online as I had a few queries & requests that I felt would be better dealt with by a human rather than a computer.

Journey through Japan

Tuesday 14 Jan 2020

Overview Rating:

Our Service: Excellent

As always everyone you speak to is so helpful the girls do know their stuff, some really interesting holidays to japan, just need more money so I can do them all

Journey through Japan

Friday 10 Jan 2020

Overview Rating:

Our Service: Excellent

They were very helpful in sorting out and costing the various travel costs. Being able to talk to the same agent on both the occasions I contacted Wendy Wo was also helpful.